We ship Monday through Friday. No shipping is done on the weekends! Orders placed after 4PM will be processed the next business day. All orders are shipped by FedEx or USPS. Once you have the tracking number please allow a minimum of 24 hours for it to enter the carrier’s system and update.
At Veerago, we strive to uphold the highest levels of quality customer service. It is our ultimate goal to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again!
Standard Domestic Shipping
For Standard Domestic Shipping, please allow 1-3 business days for us to process and ship your order. Once your order has been shipped, you will receive an email with your tracking number to monitor your shipment. Typically, it will take 5-7 business days from ship date for your package to arrive.
Shipping Address Change
*Shipping Addresses can be changed ONLY if the order has not been fulfilled and is not guaranteed. If the order has been fulfilled we advise reaching out to the shipping carrier for an alternate solution.No Order Cancellations
Unfortunately due to the current circumstances, for sanitary reasons and quick processing times we are currently unable to cancel orders once they have been placed.
Delivered but Not Received
*If you have received notification that your order has been delivered, but you are unable to locate it, we ask that you wait 24-48 hours before reaching out. It is likely the courier service may have scanned the package as “delivered” during the transfer of the package from their facility to their trucks.
* We can have the item reshipped once received and shipping address has been verified or a refund or store credit minus the cost of shipping.
Returned To Sender
*If a package is returned to our warehouse, Veerago will provide the customer with a refund in the amount of the order subtotal minus any discounts. We do not include the shipping cost as it was paid by ship the order.
USPS International Economy - Cost is calculated at checkout (varies between item purchased and destination)
*Please note: Veerago cannot cover custom fees/taxes. A customs tax is a tariff or tax imposed on goods when transported across international borders, it is a fee charged by the foreign country rather than our shop.
You are responsible to know the import regulations for your country. Please research to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.